Accessibility statement
DINUM is committed to making its service accessible in accordance with Article 47 of Law No. 2005-102 of 11 February 2005.
This accessibility statement applies to demarches.gouv.fr website.
Compliance status
The website Démarches simplifiées is partially compliant with the General Accessibility Guidelines (RGAA) version 4.1.2 as a result of the non-compliances listed below.
Test results
The internal audit performed in June 2023 revealed an overall compliance rate of 81.36% on the sample of pages analyzed.
Users can follow the measures taken by the service to improve the accessibility of the site via the DS accessibility continuous improvement programme .
Non-accessible content
Non-compliances
- 1.3 - A few alternative text descriptions of images conveying information are irrelevant.
- 3.1 - A few informations are conveyed solely through colour.
- 6.1 - Some links are not explicit.
- 7.1 - Some scripts are not compatible with assistive technologies.
- 7.5 - Some status messages are not correctly presented to assistive technologies.
- 8.9 - Some semantic elements are used for presentational effect.
- 9.3 - A few lists are not properly structured.
- 10.14 - A few additional contents appearing solely through CSS cannot be made visible by keyboard and any pointing device.
- 11.5 - A few related form fields are not regrouped.
- 11.11 - Input assistance does not provide suggestions to help correct errors.
- 13.3 - Some/Certain/A few downloadable documents do not have an accessible version.
Additional notes
The documentation pages are managed by a third-party tool. They are not fully accessible.
FAQ management was delegated to a third-party tool. It was reintegrated into the platform in May 2024 and has not yet been audited.
Preparation of this accessibility declaration
This declaration was drawn up on 27 April 2022. It was updated on 14 June 2024.
Technologies used to create the site
- Ruby on Rails
- HTML 5
- CSS 3
- SVG
- ARIA
- Javascript
Test environment
The content rendering checks were carried out on the basis of a combination provided by the RGAA reference base, with the following versions:
- Firefox 111.0.1 and NVDA 2022.4
- Safari and VoiceOver (version available on macOS Monterey 12.6.3)
- Edge and JAWS 2020
- Google Chrome and TalkBack 9.1
- Safari and VoiceOver (version available on iOS 15.7.4)
Tools for assessing accessibility
- RGAA Assistant (Firefox extension)
- Web Developer (Firefox extension)
- HeadingsMap (Firefox extension)
- Colour Contrast Analyser application
- Contrast Finder
- Stylus (Firefox extension)
Pages of the site subject to the compliance check
- Home
- Contact
- Legal notices
- Accessibility statement
- Authentification
- Home page - User search results
- File creation - Identity
- File creation - Draft
- Dossier - Summary
- Dossier - Application
- Dossier - Messaging
Feedback and contact
If you are unable to access a piece of content or service, you can contact the Simplified Approaches manager to be directed to an accessible alternative or obtain the content in another form.
- By email: contact@demarches.gouv.fr
- By post : DINUM , 20 avenue de Ségur 75007 Paris
Remedies
If you notice a lack of accessibility that prevents you from accessing a content or functionality of the site, and you report it to us and do not manage to obtain a rapid response from us, you are entitled to contact Arcom or send your complaints to the Human Rights Defender.
Contact Arcom
To report one or more violations of digital accessibility regulations, please use the contact form available on the Arcom website.
Reach Out to the Human Rights Defender
There are a number of ways you can exercise your rights with regard to accessibility issues you may have encountered:
-
A contact form
Select “I am a victim of discrimination,” followed by “Private goods and services,” and then “Disability.” - Contact the delegate of the Human Rights Defender in your region
-
Send a letter by post (free of charge, do not put a stamp) to the following address
Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07